United Natural Foods, Inc. ($UNFI)
Earnings Call Transcript · March 12, 2026
Earnings Call Speaker Segments
Mark Carden
AnalystsAll right. Good morning, everyone. I am Mark Carden, the North American food retail and food distribution analyst from UBS. We are super excited to have UNFI with us today. UNFI is one of the largest grocery distributors in North America with over $31 billion in revenue in 2025. Joining us today is Matteo Tarditi, the company's Chief Financial Officer. He joined the company in early 2024, after spending more than 26 years at GE where he served as CFO for 7 business units. Matteo, we really appreciate you spending time with us today. And with that, why don't I pass it over to you for some opening remarks, and we can dive into some questions.
Giorgio Tarditi
ExecutivesGreat. Thanks, Mark, and thanks for having us today, and appreciate the interest in UNFI. So before we start, just a quick housekeeping item. For those of you who listen in, there are a number of financial schedules and detailed results from our Q2 earnings on our website. So feel free to go and access those data. Let me start with 3 quick comments and then we get into the Q&A. So first of all, the disciplined execution of our strategy, including the network optimization, is clearly generating EBITDA expansion, cash flow generation and accelerated deleverage. So all moving to the positive direction. In the second quarter alone, we grew EBITDA by 23%. We generated more than $240 million of free cash flow. And we reduced our leverage to 2.7 turns. So good outcomes there. The second point is that our strategy, as we described at the Investor Day, is centered on creating value for customers and suppliers and becoming a more effective and efficient business partner, which is really foundational for us, with top-class procurement and deliveries. And we're doing that by also deploying lean and technologies into our processes. Then lastly, our pipeline, our sales pipeline is strong, and is strong both with new categories with existing customers and with new customers. And as you think about our reported results, sales declined 2.6%, but when you normalize it by the 500 basis points of network optimization headwind, which is very accretive in EBITDA and free cash flow, we actually grew about 2.5%, which is in line with our '25 through 2028 financial algorithm for top line. So let's dive into Q&A.
Mark Carden
AnalystsAll right. Let's do it. That's a very helpful start. So maybe we'll start off with the consumer. And it's -- consumer backdrop, obviously, remains pretty volatile. Broader grocery sector is running some challenges recently, both in the natural organic side of the business and especially on the conventional side of the business. What's right now your latest read on the consumer essentially and really food and on demand in general?
Giorgio Tarditi
ExecutivesYes. Mark, the operating backdrop and the commercial backdrop is very dynamic. And the way we are responding to that is to understand deeply the macro dynamics and the macroeconomic variables and make sure that we adapt very quickly to those changes, right, to continue to support our customers and suppliers in their strategies. Relative to a couple of indicators in November and December, we noticed some softening in the markets. Obviously, January was incredibly volatile with the winter storm. So there was some pickup. But just reflecting back at our fiscal quarter, so November, December, January, we saw some modest softening in volumes. And I think that some of the other players noticed the same. The other indicator that we noticed is that the gap between food away-from-home inflation and food-at-home inflation is widening. So food away-from-home inflation is growing faster than food-at-home, which, in a way, points to a potential shift of spending to food-at-home, right, as the commercial backdrop remains volatile. What we're doing again about it is continuing to focus on our pipeline, continuing to gain confidence in our low single-digit sales algorithm through 2028, and again, just making sure that we increase the adaptability of our business model. Think about more work that we do with merchandising, a more agile procurement organization and then the role that private brands play in a competitive and kind of volatile environment.
Mark Carden
AnalystsGot you. That's great. So maybe we'll talk a little bit about your financial algorithm, which you guys released, not too long ago, low single-digit sales growth, healthy EBITDA growth and then you get $300 million in annual free cash flow. Can you just walk us through how you arrived at these targets? And what gives you confidence that these are achievable, especially in this backdrop?
Giorgio Tarditi
ExecutivesI'm going to start on your probably last word, which is confidence. And you probably heard it many times, but our approach to planning guidance and financial algorithms is high confidence, which is something that I've been using for a long time. And it's really centered on having multiple ways to deliver the desired financial outcomes, right? And they all deliver in different ways, but it is important to have multiple paths to get to your commitment. And in that context, a few months ago at Investor Day, we actually increased our expectations for '25, '26, '28 relative to top line, growing now LSD, EBITDA growing up to $800 million by 2028, and faster deleverage, right? So the latest commitment is 2.3x or less by the end of 2026, 2x or less by the end of 2027. So when we unpack the sales, EBITDA and free cash flow, let me start with sales, we always start with the market analysis. And we redefined our best fit relative to our strategy in a $90 billion market that has a lot of players in Natural organic specialty and also players who are differentiated or differentiating. So that's really where the UNFI strategy and capabilities plays at best. And that market has a lot of players growing low single digit, which is how we get confidence that between the existing and developing capabilities and the variety of our Natural products, the work that we're doing on the Conventional products, LSD is our high confidence case relative to sales. Now relative to EBITDA, our guidance is around $700 million at the midpoint in 2026, growing to $800 million in 2028. And that's really a combination of 4 things that we can explore later. But it's really growth led by Natural, and that is a big kind of self-help play with a lot of focus on productivity, accretive network optimization, how do we go after $2 billion of indirect costs, for a long time, all powered by lean. And then on free cash flow, that we recently upgraded to $330 million for 2026 and then $300 million in '27 and '28, that gives us a lot of optionalities and flexibility, really the discipline on growing EBITDA, deleveraging that reduces the interest expense and then the work that we're doing on working capital. So how do we continue to shorten our collection days? And how do we operate better our inventory, right, having the right products that help fee rates and on-time delivery, but also bind it on time so that we have lower levels.
Mark Carden
AnalystsThat's great. And then maybe within some of those elements you talked about, you've laid out some buckets that you see for margin accretion. Obviously, your 3-year EBITDA margin target builds in 65 basis points of expansion over the course of the time period at its midpoint. Within some of those initiatives you talked about, you talked about lean, you talked about network optimization, you talked about indirect spend. Where do you see the biggest buckets of opportunity in really achieving that degree of margin expansion?
Giorgio Tarditi
ExecutivesYes. So we have a commitment to expand our EBITDA by 65 basis points, to your point, as we go to $800 million in 2028. And we should really think about that EBITDA growth in 4 drivers. And then obviously, we kept a fifth element for investments and how do we support these capabilities, right? So the first one is growth. We have an LSD algorithm through 2028, and it's really led by our Natural products. And in this context, again, the Natural organic specialty and differentiating players are all kind of delivering well and following our strategy. So we are very, very encouraged by what we've seen. Even in the second quarter, we're again excluding the network optimization, we grew low single digits. The second element is what we call the value-added capabilities. So think about how merchandising, professional services, private brands, suppliers management all play a very critical role to make our customers and suppliers successful and competitive, but internal, so find new revenue streams and new profit streams for UNFI. The third one, that is by design the most controllable, is productivity. And we've been on a journey in the last 24 months to eliminate waste -- sorry, through the help of lean, and also to decentralize our model for more empowerment and more accountability. And if you look at our results in the first 6 months of 2026, our operating expenses were down 30 basis points, which again speaks of both the power of the network optimization and the productivity program. And then lastly is how do we continue to build a more effective and efficient supply chain organization. That's where we infuse technology, that's where we work on better throughput with the benefits of automation. Now to support these 4 pillars, we also allocated investments, right? We allocated dollars for investment, that we are toll-gating very, very carefully though to the success of these initiatives. So these are not blank allowances that we distribute every month, but these are toll-gated to the success of those initiatives. And I think that to your second part of the question, the component that has got probably the highest confidence: growth is definitely one; productivity i's definitely one, that is very much in control. But we're also encouraged by the work that we're doing relative to the new capabilities and the supply chain.
Mark Carden
AnalystsGreat. Maybe we'll pivot to your addressable market overall. So you alluded to a $60 billion addressable market on the Natural and organic side. You've got a $30 billion opportunity in Conventional. In total, the $90 billion though is a step-down from the $140 billion subsegment of the market that you used to target back prior to when you rolled out your new strategy. Can you talk about the decision to narrow your focus? What was in that $50 billion that you moved away from, and where you really see the biggest opportunities for growth and differentiation within the customer set?
Giorgio Tarditi
ExecutivesThat's great, Mark. So we studied our markets very, very carefully a couple of years ago, and we had a review with the management team and the Board, and really defined that the best deployment of the UNFI strategy of creating value and being more effective and efficient is with Natural organic specialty multicultural players and then players that are interested in a differentiated, differentiating experience. And that's how we redefined and sharpened our focus on a $90 billion market, that, to your point, has got about 2/3 of Natural products in it and 1/3 of Conventional products. That redefinition of the market really allowed us then to focus on what are the core capabilities that we have and we need to develop in order to drive share profitable growth with our customers. And so in that direction, areas like merchandising or professional services or private brands and then the technology deployments and the supply chain of the future, as we call it, are all geared to support that $90 billion space, and find a lot of opportunities with them. We've also listened very carefully to our customers, as Sandy mentioned in his remarks. And we see a lot of positive feedback and encouraging feedback on how this strategy is working. Now the environment is volatile, as we say it, but we're really deploying a strategy that is working for the customers and for us, as we saw in our results.
Mark Carden
AnalystsGreat. So just as you think about your Conventional customers. When you think about what they've been doing in Natural organic over the course of the past 10-plus years, we've seen a steady increase in penetration within those categories. Do you think that there's still as much of a growth opportunity within your Conventional retailers for Natural organic products? Do you think that, that opportunity is starting to fade a bit? Are they getting closer to maturity in that category? How do you think about the growth outlook for that customer in particular?
Giorgio Tarditi
ExecutivesMark, I'm going to start at 100,000 feet first because I think it's important that we explain a little bit how we operate the company, which is by Natural products and Conventional products just by how the DCs are organized and the procurement organizations and our systems, but also the fact that we really have one phase to our customers, right? And so they -- we have Natural customers that buy Natural products, but we have a lot of differentiating customers that buy both. So they start with a foundation of Conventional products and then are very active in the experience of differentiating their shelves and differentiating their product assortments. And the reason why this is important is that one of the schedules that we have posted, I think, last night shows that if you look at the last 2 decades, in a $1 trillion grocery market, pure natural players have grown their market share 3x, from 1% to 3%. Differentiating retailers have grown their -- doubled their market share, basically, right? The mass players have more than doubled their market share. So you know where I'm going. The squeeze has been with the other grocers, right? And that's why that ability to provide support for a differentiating experience keeps many, many players in the game, and that's exactly how we play. Support the pure natural players, support the differentiating players. Now underlying these assumptions and this explanation is what we saw in the second quarter. So negative reported growth, 2.6%, 500 basis points of network optimization headwind that though translated into 23% of higher EBITDA and strong free cash flow, and the rest of the business grew basically 2.5%, which is very much in line with how the $90 billion market is growing at LSD. So that's how -- I think it is an important difference because we report the segments as Natural and Conventional. We operate them as such, but the face to the customer has to be one integrated.
Mark Carden
AnalystsMakes sense. Maybe we'll -- let's step to food inflation for a second just because that's obviously a very in-discussion topic. So there's been a lot of puts and takes there. For a little while there was talking about disinflation, there was talk about some of the lapping of higher egg prices from the year ago period. But at the same time, there's other changes at play, shifting tariff backdrop. There's obviously the situation in the Middle East. How are you thinking about the food inflationary backdrop, really and where it goes from here?
Giorgio Tarditi
ExecutivesYes. I'm going to start getting at 100,000 feet and then we dive into a couple of indicators here. So our response to inflation is always to work with our suppliers in our supply chain organization to make sure that prices stay low, stable and predictable, which is the best strategy to keep our customers competitive and make sure that we support them in their strategies. So every time there is inflation, our first reaction, our first muscle goes into, okay, how can we differentiate our offering, how do we make sure that again we don't create pressure downstream? And how can we think about alternatives like private brands that create non-comparability of items, but also competitive value for consumers and our customers? Now specifically to a couple of indicators. The first one is we are modeling inflation for the rest of our fiscal year that runs through July of 2026 as low single digit. It is in line with what we have seen in the first 6 months of the year and in line with what our indicators are predicting and signaling. And again, our play here is, against a low single-digit inflation, how do we help our customers remain competitive? The other point that is probably top of mind for many of us and many of you is what could be an impact of the Iran crisis and the oil crisis and everything that is happening out there. So obviously, we're all seeing fuel prices increasing, right? We have a hedging strategy in place for several gallons that we utilize in our operations. And then we also have contractual protection to basically pass on to our customers any fuel increase and any fuel surcharge. So that has been kind of the initial monitoring and the initial response to what is happening, and much more, obviously, to study and monitor as we go forward.
Mark Carden
AnalystsGot you. That's helpful. So just shifting over to the competitive backdrop a bit, obviously been some shifts in your space with 2 of your largest competitors in the Conventional side combining forces. How are you thinking overall about the health and the competitiveness of the industry today both on the Conventional side of the business and also in the Natural organic side of the business, more from a distribution standpoint than a retailer standpoint?
Giorgio Tarditi
ExecutivesMark, what I would say is that our environment has always been very competitive. So I think that the recent activities and the recent dynamics are no exception in a way. So our mission here and our strategy is to remain very, very adaptable. So as the market and the area stay competitive is how do we find ways to differentiate, and A, through the value creation, helping customers grow and be successful, and we then share profitable growth. And then, how do we continue to be the reference in the industry relative to procurement and delivery? So how do we continue to be more effective and more efficient relative to our operating model? So that's kind of our game here. The $90 billion market with, again, natural organic and specialty, obviously, offers many, many ways to do it. We're again encouraged by the low single-digit growth that we have modeled and by the strong pipeline that we have here. So our strategy is really trying to differentiate the way UNFI interacts with customers and then how our customers can provide a differentiated experience to their consumers.
Mark Carden
AnalystsGreat. Lean. It's been something that's been near and dear to you, I know. You guys now have lean daily management deployed across 36 of your distribution centers. A couple more added this past quarter. Just as you continue to deploy lean to incremental distribution centers, how have returns been trending? Maybe I'll break it into 2, and we'll start with that part.
Giorgio Tarditi
ExecutivesSo we introduced lean a couple of years ago, and lean is really 3 principles. So one is going after waste in a very methodical way. And we have a lot of processes. We have a lot of practices and how do you go after waste. The second is how do you create a culture of methodical problem solving, where you have center KPIs, red scores comes up, problem solving operates very quickly and in a very decentralized fashion. And then there is a third leg, which is the continuous improvement, right? So once you are after waste, once you're after a set of KPIs, how do you drive a culture of continuous improvement. And we are pleased with the results of the early innings, as I keep calling it, even if I'm not a baseball expert of the lean deployment. So think about 36 distribution centers that were not -- and I emphasize were not mandated lean. I mean the lean program at UNFI is a voluntary program where we want enthusiastic practitioners to recognize the value that lean can create and adopt the program. And what we're seeing in the first 36 DCs is that safety, quality, delivery and cost KPIs or metrics always in that order are improving. Now I would say we're still early innings, right? So we've seen productivity improvement of 6% to 7%. We've seen safety improvements. Obviously, our fee rates are better than they were a year ago or 2 years ago, but very early innings. I mean it's now a matter of going deep into the processes, going deep into the distribution centers and again, create that constant culture of immediate problem solving and then continuous improvement.
Mark Carden
AnalystsGot you. You hit an interesting point there, you mentioned that essentially it's voluntary for the distribution centers. They aren't mandated to go into lean. What's been key in really helping you encourage more and more distribution centers to get on to lean?
Giorgio Tarditi
ExecutivesI think as you -- that's a great question. As you would expect, there is a lot of cross-communication in between distribution centers and you create a healthy lean competition in a way between the centers. So once the word spreads that, hey, we're doing -- measuring 6 KPIs and we see improvement in safety, we see improvement in on-time delivery, we see improvement in fee rates, people develop curiosity and say, well, let's go and explore it. And that's when we deploy these SWOT teams that go out for 5 days religiously and implement the program and then come back and audit them and help them get to the next level. We are very encouraged by the -- I would say, the energy and the enthusiasm that we've seen around lean, super early days of the kind of the implementation. And we recently onboarded a lean veteran, Scott Moran, who played for more than 30 years in the lean space -- so we are excited about what he's going to help us do now with his expertise, right, in the business.
Mark Carden
AnalystsGreat. So somewhat related, you guys are implementing RELEX to really help to modernize your supply chain, improve inventory management. Maybe can you walk through a bit how this fits in with a lean mindset, some of the improvements you tend to see when you do implement it and then the time frame for really having it across the entire business?
Giorgio Tarditi
ExecutivesYes. That's a great question. RELEX and technology in general and lean relative to process mapping and waste elimination need to go hand in hand. I mean no offense to ERP deployments or big technology deployments. But unless you start with some process redesign and deep understanding of how the organization works, technology in itself cannot solve the issues, right? I view technology as a clear accelerator of benefits and improvements, but not per se the therapy. So the way we have implemented RELEX, which is this AI cloud-based kind of inventory management tool is we started with, first, decentralizing the procurement organization. So we now have small teams at each distribution center who can read the demand signal and can operate the procurement strategy very, very quickly. They don't need to go 3 levels up to Providence and then 3 levels down, right, to determine what to buy. Then we did a lot of value stream mapping or process mapping to understand how the flows work, right, on the demand signal and the source and procurement organization. And at that point, we deployed RELEX. And we deployed it at the Natural distribution centers, along with some of the lean daily management. And now we're in the process of deploying RELEX in the Conventional distribution centers and will be mostly completed by the end of fiscal 2026, which has helped us in a couple of areas at Altitude. The first one is buying the right products. That's fundamental for fee rates and on-time delivery and then buy the products when you need them, not weeks and weeks in advance, and that has helped with better inventory management and better free cash flow, lower leverage.
Mark Carden
AnalystsAnother subject just as we continue to get some of the efficiencies that you guys are putting into the organization is just the subject of warehouse automation. Just where do you think that stands today? I know you guys have made some early efforts on doing some automation within your distribution centers. And as you think going forward, does it make more sense to retrofit existing distribution centers? Do you need to build more new distribution centers and replace old ones? Just how do you think about that balance?
Giorgio Tarditi
ExecutivesGreat. Great question. So let me start by saying that automation is one of the many tools we're deploying to be more effective and more efficient, but it's not the only tool because automation works incredibly well in kind of growth markets, kind of growing DCs. But as you know, these are expensive and very committal investments. So you want to deploy them where you see a lot of potential and not just the need for some productivity or some operational fits in. But with that in mind, I mean, it is one of the important tools in our strategy. We have broadly implemented automation at about 7 distribution centers, different generations of automation, 2 or 3 very, very recent, very, very modern and some, again, variety of automation technologies. But in general, we clearly see benefits relative to higher safety, right, and then obviously, quality delivery and cost. What I would say is that, again, it fits well a revenue management strategy as well. So when you see a lot of growth potential, when you see the ability to either retrofit the facility or to your point, build a new one, which is what we have done in Manchester and in Sarasota, Florida, the potential is clearly there, right? I mean I think we talked about the Manchester facility basically delivering from the automation system more than 350,000 cases every week with basically no defects, right? I mean that is a very, very encouraging sign of what automation can do once you do the right process mapping and once you have the growth potential of the distribution center, which is a proxy for the growth potential of the market.
Mark Carden
AnalystsGreat. And then pivoting over to private label. It's a subject at your Analyst Day, you guys talked about the significant opportunity in private label, especially on the Natural organic side, which I believe you said the Conventional is 4x what it is in natural organic today. Maybe could you provide some of your -- some examples of your work on private label and some of the efforts to really get that penetration gap between the 2 to maybe narrow a bit?
Giorgio Tarditi
ExecutivesYes. So private labels play a very important role in our strategy. That's why we highlighted them as one of the 4 capabilities that we're deploying for value creation to customers and suppliers. And really think about private labels in 2 areas. One is creating that known comparability of items for our customers and the shoppers. So it creates new assortments, different products that are quite helpful in the strategy of growing and remaining competitive. And then the second part is obviously more value for the dollar that you spend, right? So in times of high competition, inflation, private labels are clearly a great area to deploy and to continue to grow. At the Investor Day, we did highlight that the Natural brands are about 1/4 of penetration compared to the Conventional brands. And that's a big area of opportunity for both principles. So think about having more non-comparable items on the shelves through private labels and then also offering the consumers more value for the dollar that they spend. So we're putting a lot of focus on the brands, on the private brands. We have a strong portfolio, but we want to expand it. And very recently, we added 50 new private brands to the portfolio. And think about a couple of easy and great examples, Banana Water or Healthy Snacks. I mean these are things that can be deployed very, very quickly and again, help non-comparability and value for the dollar.
Mark Carden
AnalystsBanana Water is great. I mean you guys had at the Analyst Day.
Giorgio Tarditi
ExecutivesI'm glad you liked it.
Mark Carden
AnalystsOn -- a part of the business that sometimes gets overshadowed a bit, and it is smaller, but it still does play a key role for you is retail. Cub is a market share leader in Minneapolis. You guys recently appointed a new CEO to oversee that organization, a bit of a turnaround. And so just given that, what does keep you interested in holding on to that retail operation? And where do you see the biggest opportunities for Cub to really kind of take it to the next level going forward?
Giorgio Tarditi
ExecutivesYes. To your point, Mark, Cub is the market leader in the Minneapolis area. There is a long successful legacy from our CA business. So there is a lot of attachment to it. And it is also an important part of our kind of broader wholesale business because we operate directly Cub, but we also have franchising agreements with many, many players who operate Cub banners but also their own kind of banners. So it is quite an interesting network for us in the area. We are thrilled to have David Best leading the retail business. David is super known talent within the industry. He's local. So he understands well the markets and the -- again, the value of the Cub brand. He's building a really strong team around him. And he's working on the right fundamentals. I mean, how do we revitalize the brands, how do we go back to the fundamentals of CA, while obviously continuing to find ways to differentiate the experience. So how do we make sure that CA goes quickly into that differentiating pool of kind of customers and players in the industry that I was describing early on. The other thing is that CA is obviously back to that point, is a little bit of a lag for us, right? I mean, seeing how private brands, professional services, merchandising, differentiating experience play in Cub then allows us to build a broader playbook for the many, many players who want to be in the $90 billion market and want to offer that differentiated experience. So I just want to also reinforce -- I don't want to be the boring CFO on stage. But as we think about the 2028 kind of guidance, the $800 million of EBITDA in the past to that, we have not modeled a retail financial turnaround, right? So we want to give David and the team the time and the space to fix the fundamentals and bring Cub back to where it should be.
Mark Carden
AnalystsThat makes sense. Another subject network optimization has been big for you guys over the course of the past few years. You guys are focused on creating a more efficient footprint. And also, you guys have moved away from some customers where it just didn't necessarily make sense from a mutual standpoint to working with them going forward. It sounds like this is now largely complete as of your last earnings call. Can you walk through just how your updated distribution center footprint and your updated your up-to-date customer base really how this best positions you for the longer term?
Giorgio Tarditi
ExecutivesYes. So I would say, again, starting at altitude, the network optimization is a good proxy for revenue management. So the way we look at network optimization is really let's understand the markets, let's understand the customer portfolio that we have and then get into actions. And it starts with a basically weekly review of our distribution centers at the CEO and CFO level, complemented by, again, a weekly review, as you would expect, of market and pipeline. And it has provided 2 very important results in the last 18 months. First, it has enabled us to make a confident decision to open 2 new highly automated distribution center, one in Manchester, Pennsylvania, the other one in Sarasota, Florida, both highly automated and there is more coming, right, because of that, again, weekly review of where should we grow, where is the opportunity, how does the $90 billion market play. Then the second part is that we closed 5 distribution centers in the conventional space, but always with the principle in mind to have win-win conversation with our customers first. We're not in the business of closing distribution centers to exit customers, right? So we had opportunities to consolidate. We had a lot of dialogues with our customers to see if there was a win-win solution. And in many, many cases, as demonstrated by the 5% growth rate in 2025, the conversations were successful. In other situations, like Allentown, they were not, right? And they are translating into the 2026 -- fiscal 2026, 500 basis points headwind in the top line, while, again, the fundamentals of the LSD for '27, '28 remain in place. So it's really a revenue management tool that can go into both directions. With the common denominator being let's make sure that we find win-win solutions with customers and then whichever decision we make has to be EBITDA free cash flow accretive and helping us with the deleverage.
Mark Carden
AnalystsGreat. Moving on to value-added services. Obviously, this is a high-margin part of the business, expected to grow pretty rapidly over the course of the next few years. To date, what kinds of customers have been most receptive to your value-added services? Maybe we'll start with Admiral.
Giorgio Tarditi
ExecutivesYes. This is where my -- maybe my industrial background comes out because I'm a big fan of services businesses. And they all start with the proximity and the feedback that you create with the customers. I mean you're out there every day, right? The touch point is daily. So first of all, a services business creates the intimacy and proximity with the customer that is fundamental to our model. And then it creates another couple of very important benefits. I mean it helps customers reduce their operating costs, think about implementing credit card platforms or new ways to grow the business, planograms, how do you think about your shelves and many, many more things that we do. So there are 3 very fundamental pieces of our professional services. A lot of opportunities here, right? I think that by intensifying the dialogues with the customers in both natural products, Conventional products, and this is where services almost become agnostic of how you run the company, right? It's really the face to the customer, but a lot of dialogues with them and a lot of opportunities because as you may remember from the Investor Day, on average, our customers use 2 to 3 services -- and there are many customers who use up to 6, right? And we actually don't know if 6 is what the definition of what good looks like is or it could be even more in a way. So I think that there is a lot of work going on, really going through customer by customer, what are they interested in? What is -- are they looking for a cost solution? Are they looking for a revenue solution, knowing that both answers in turn, help us grow services that is highly accretive, right, in our gross profit and our EBITDA. So more work to do there, but a great capability that we're focusing on.
Mark Carden
AnalystsAnd do you see many differences just between the Natural organic customers, which I believe have historically taken on less services, but of course, it also used to be or originated from the SUPERVALU organization and so origin in the conventional side. Just as you think about the number of services that a conventional customer typically uses versus Natural organic, how do you get that Natural organic number?
Giorgio Tarditi
ExecutivesYes, that's a great question. That's where the voice of the customer, and this is where the dialogues, the intensity on the interaction plays a huge role. Instead of having us making a set of assumptions on kind of what are they interested in is where you got to go out and talk to them. I always say dropping a lot of business cards. I don't know if we print them anymore, but it's just having a very high frequency of dialogues with our customers.
Mark Carden
AnalystsAnd then another opportunity within services is retail media. Obviously, you guys have a unique viewpoint just in terms of your touch points with independents with smaller chains that might not be able to do this on your own. How do you think about the overall opportunity with retail media over time? And then also, there's been some changes in how customers are seeking out products. We've seen the rise of Gen AI and just how that interplays with how you think about retail media going forward.
Giorgio Tarditi
ExecutivesAnother important part of our strategy. I mean, there is no doubt that the digital channels are growing in the industry. And so even if we are maybe one step remoting away from the day-to-day usage of customers and consumers of the digital platforms, but we need to be very much part of it. And as you think about, we can play a very important role because we are one step away from the suppliers, one step away from the customers. So we can really continue to play a digital integration role in that direction. So we are working with suppliers. We're working with technology partners. Obviously, between Cub, that is the immediate feedback, right, one phone call away and then the many, many customers that we support, we're gathering a lot of intelligence on how to make it successful. But it is an important part of our strategy. Now again, the boring CFO here wants to remark that it's not one of the critical value creators or let's say, financial elements in our 2028 guidance. So we will view that as upside.
Mark Carden
AnalystsGot you. That's great. Artificial intelligence, obviously, a big topic in the space. Just broad high-level thoughts on where you see the biggest opportunities for deployment of artificial intelligence across UNFI. We talked about some of them earlier in the conversation, but just near term and call it medium term, how do you see...
Giorgio Tarditi
ExecutivesWe -- I think we're all humbling studying and we're all learning kind of the potential of artificial intelligence. We like business cases. And I think that RELEX, for instance, was a business case of how artificial intelligence removes the variability from the demand forecast and procurement decisions, right, by having a powerful AI brain that is just taking a lot of data and eliminate the manual input into the process, we're seeing very big results. And I think that that's where the value creation of AI is inside UNFI. Obviously, we're going to continue to study opportunities to eliminate waste is the core of lean and AI can be one of the enablers of that. But we're really, really starting and building small business cases to see how can we scale them, how can we find more kind of RELEX type of examples.
Mark Carden
AnalystsFantastic. And then we're coming pretty close to time, but any closing thoughts on just what you think might be most misunderstood today about the UNFI story?
Giorgio Tarditi
ExecutivesI think that a couple of thoughts here. First of all, just reemphasizing the consistency and the focus of our strategy. It's 2 elements. It's creating value for customers and suppliers and it is becoming a more effective and efficient business partner, which is really foundational for us and then expands into the value creation. We are executing well on our strategy, right? So the EBITDA growth rate in the first half is strong. The free cash flow generation in the first half is strong, and that continues to build high confidence for our guidance in 2026 and then '27 and '28. The other part is that the capital allocation question is always out there. Our focus right now is to deleverage to our commitment, so 2.3 turns or less by the end of '26 and then getting to 2x or less by the end of '27. But when you think about $330 million of cash generation in '26, about $300 million in '27 and '28, that speaks of a lot of flexibility, right? In the high confidence context speaks of flexibility. So whether it's more working capital investment to support growth, more capital investments to support growth, technology, safety or maybe more opportunistic decisions on share buyback as we did in the second quarter. It's all out there, right? It's all dry powder and flexibility that we want to keep.
Mark Carden
AnalystsOkay. Well, Matteo, this has been great. Thanks so much for joining us today. Thanks to everyone who's listened in, and I hope you all have a great day.
Giorgio Tarditi
ExecutivesThank you so much. Appreciate it.
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