Synchrony Financial (SYF) Earnings Call Transcripts

Synchrony Financial's Latest Earnings Call - Q2 FY2026

In the second quarter of 2026, Synchrony Financial (SYF:US) reported net earnings of $885 million, translating to $2.59 per diluted share, which is a significant increase from the previous year. Revenue reached approximately $4.6 billion, driven by an all-time high purchase volume of nearly $50 billion, reflecting an 8% year-over-year growth. Management raised their EPS guidance for the fiscal year to a range of $9.25 to $9.50, indicating confidence in continued growth despite elevated payment rates impacting loan receivables.

Reported metrics

Guidance from management

Management raised their EPS guidance for the fiscal year to a range of $9.25 to $9.50, reflecting confidence in continued growth despite elevated payment rates affecting loan receivables.

What management said

That concludes our prepared remarks. We will now begin the Q&A session. So that we can accommodate as many of you as possible, I'd like to ask the participants to please limit yourself to 1 primary and 1 follow-up question. If you have additional questions, the Investor Relations team will be available after the call. Operator, please start the Q&A session.

Yes. I'll start on that, Sanjay. I think to your point, a lot has changed in the last 5 years. I think we've brought in new partners. Obviously, we've renewed a number of our top 10 partners. But the one thing that the lens we look at all of those things through is the long-term guidance of 2.5% plus ROA. And so I think when you do all the puts and takes, everything we brought on, even smaller programs that we've exi...

What analysts pressed on

Analysts expressed concerns regarding the rising operational expenses and the efficiency ratio, which increased to 35.8%. There were also questions about how elevated payment rates might impact future net interest margins and overall profitability.

Main topics on the call

• Strong Purchase Volume Growth — Synchrony achieved a record purchase volume of almost $50 billion, representing an 8% increase year-over-year. Management noted, "Growth was broad-based across all 5 of our sales platforms, led by diversified value," hig...
• Average Active Accounts Growth — The company reported a positive inflection in average active account growth, with over 5.1 million new accounts generated in the second quarter alone. This growth is attributed to strong demand and effective marketing st...
• Credit Quality and Charge-Off Rates — The net charge-off rate decreased to 5.43%, down from 5.7% the prior year, indicating improved credit quality. Management stated, "Delinquency rates were generally in line with the prior year," reflecting stable credit p...
• Guidance for Net Interest Income — Management expects net interest income to grow in 2026, driven by higher average loan receivables and lower funding liabilities. They noted that "these trends will be partially offset by the impacts of lower late fee inc...

Read the full Synchrony Financial transcript (Q2 FY2026) → Summary generated from the call transcript; every figure above is stated by management on the record.

Earnings Call History

EarningsCalls.dev has 62 Synchrony Financial earnings call transcripts on record, spanning January 24, 2020 to July 21, 2026. Based on this history, Synchrony Financial reports quarterly. The most recent call on file is dated July 21, 2026. The full list is below — each row opens the complete, free-to-read transcript.

Ticker

SYF

Exchange

NYSE

Country

US

Sector

Financials

Industry

Consumer Finance

Calls on record

62

First call

January 24, 2020

Most recent

July 21, 2026

Reporting cadence

quarterly